Why You Can't Rely On A One-Man IT Department

May 20, 2022 3:28:21 PM | Proactive IT Why You Can't Rely On A One-Man IT Department

While large corporations don't have to worry about one person trying to cover the responsibilities of an entire IT department, this leaves small businesses at a major disadvantage. When there's no one else around to shoulder responsibility for IT duties, it is difficult for one person to succeed — even with the best intentions and most promising attitude.

Nobody Is Covering Their Responsibilities On Days Off

A one-man IT department is likely to be held accountable for any downtime that occurs while he is away from work – whether it’s his fault or not. In fact, most companies will hold all employees accountable for their actions and decisions – even if they have no direct involvement with an incident. Downtime can be costly for companies of all sizes, so it’s important that you have someone who can step up in your absence.

You may also find that you need help from an outside source when it comes to certain tasks. For example, if you want to implement new software or hardware in your office, you might need an expert who knows how these types of systems work together (and what kind of training is needed). If you don't have access to this kind of expertise on-site at all times then this could be another reason why contracting out would make sense.

Working with an MSP guarantees that you will someone on call 24/7, along with your network being automatically monitored at all times.

No Time Spend On Issue Prevention

A single person is probably going to spend most of their time putting out fires. They don't have enough time to fix one thing before several more issues are then piled onto their workload.

The result is that while they might be able to fix things quickly enough in the short term, their efforts aren’t sustainable in the long term because they don’t have time for preventative measures like system maintenance or application updates.

Their Knowledge Is Too General

IT systems are complex and multifaceted, with a multitude of components that all need to be working properly in order for the system as a whole to function. Usually, one person doesn't have a comprehensive knowledge of all components of IT systems.

Specialization allows us to concentrate our efforts on specific areas and gain a higher level of expertise in those areas. This allows us to provide more value to our clients by becoming experts in those areas.

A team of multiple people with different specialties working together on projects is always a better solution than one person whose expertise is very generalized.

You Only Have One Individual That Knows How Your IT Works

Only having a single person running your IT department means that all of the fine details about your system setup are exclusive to that person. If they are working alone, they have less reason to document anything and nobody else in their department to share the information with.

When you partner with an MSP, you get a team of IT employees such as help desk technicians, field technicians, system administrators, and project managers all using a documentation tool like IT Glue so everyone in the team can create and access network information.

Step Up Your IT Game.

If you're trying to run a business but you don't want to deal with the IT part, that's where we come in! Shartega IT is a managed IT service provider (MSP) that can provide you with the IT essentials you need from day one at a flat-rate monthly subscription price. Our services include a 24/7 help desk team, network monitoring, hardware and software procurement, breach detection, cloud backups, and more. To learn more or schedule a meeting with us, click below.

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Written By: Brian Paglia